Orders & Returns
No Minimum Order
We are pleased to accept orders of any size.
Next Day Shipping
We offer next day shipping of in-stock items to reduce the lead time and expense for your projects. To ensure next-day shipping, please observe the following order deadlines:
- Pacific Time Zone: order by 11:00am PST
- Eastern Time Zone: order by 2:00pm EST
Order Status and Tracking
If you are looking for the status of your order or you wish to receive tracking information updates, our Customer Service team will be able to assist you by email [email protected] or phone 1-800-663-6356.
Backorders and Special Orders
In the rare occurrence of a backorder, our Customer Service team will notify you immediately and present available options. Lead times for special order items vary and will be confirmed at time of quoting and order placement.
Returns
Returns are subject to a minimum 25% restocking fee. No returns accepted after 90 days from invoice date. All returns are subject to inspection and must be authorized by Bezdan with freight prepaid to the nearest warehouse location. Products that have been cut or altered cannot be returned or exchanged. Other return restrictions may apply. Please contact our Customer Service team by emailing [email protected] or phone 1-800-663-6356 for information.
Cancellations
If you need to cancel an order, please contact our Customer Service team by emailing [email protected] or phone 1-800-663-6356. Orders held or set aside for 10 business days are automatically cancelled and returned to stock. Cancellations for special orders are subject to a minimum 25% restocking fee.
Quality Assurance
As part of our commitment to dependable and reliable service, we inspect every product at time of receiving and shipping. Products are carefully packaged to ensure they are received damage-free and ready to install without downtime or delays. Select metal and glass railing products require special handling. Product lengths exceeding 8’ (eight feet) are carefully packaged with up to three levels of protection. Download Bezdan Stainless Special Handling and Crate Fees to view crate fees that apply.
In the event of a defective product, it is understood that the Buyer will immediately discontinue its use and promptly contact our Customer Service team to determine a suitable option to prevent or minimize loss or cost to both parties. Bezdan will not be responsible for labor, direct and indirect expenses required to repair defective or inferior products. We will aim to resolve the situation equitably and efficiently.
Warranties
Bezdan Cable Limited Warranty
Bezdan warrants to the original property owner/purchaser that Bezdan stainless steel cable is free of defect for a period of 10 years from the date of receipt. Download Bezdan Stainless Steel Cable Limited Warranty to learn more.
RailFX® Limited Warranty
RailFX® Stainless steel hardware and cable are covered by a limited warranty for a period of 10 years from the date of receipt to be free from defects due to defective materials and workmanship. Download RailFX® Warranty to learn more.